how to order
Whether you’re a clinician, a parent, or somewhere in the middle, we want to get these life-changing devices in your hands.
parents
Surestep products are custom-made. They’re specifically designed with your little one in mind.
To get a pair, you’ll first need to get a prescription from a medical doctor. This is a necessary step because Surestep devices are covered by insurance.
Next, you’ll schedule an appointment with a local orthotist. He or she will measure and fit the devices.
If you’d like help finding a Surestep provider near you, please call our customer service team at 877-462-0711 or email your ZIP code to [email protected].
Another option is to discuss orthotics with your physical therapist. PTs and O&P providers often collaborate, which gives your child a team approach instead of isolated perspectives.
For a more detailed explanation of the ordering process, you can check out this blog post.
orthotists & podiatrists
New customers are always welcome. To get started, please fill out and return this form:
Professional Provider Agreement
Next, complete the Surestep Provider Course, hosted on LearnUpon (free registration required). It provides an overview of the measuring and fitting process.
When you’re ready to place your first order, visit our Clinician’s page to find helpful resources including order forms, LOMNs, case studies, and more.
Stay up to date on all things Surestep, including product information, discounts, and continuing education, by adding your name to our email list.
physical therapists
Although we do not sell directly to physical therapists, you are an essential part of helping kids and adults reach their full potential!
To find a Surestep provider in your area, call our customer service team at 877-462-0711 or email [email protected].
If you’d like to learn more about orthotics and how they may benefit your patients, please visit our Clinician’s page.
Stay up to date on all things Surestep, including when we offer continuing education in your area, by adding your name to our email list.
shipping & returns
All custom Surestep products are sold through authorized O&P facilities. We ship orders directly to facilities through FedEx, during our Monday–Thursday workweek.
Fabrication times before shipping vary by product type. Facilities should discuss estimated delivery timelines with patients or caregivers, allowing time to authorize insurance reimbursement for each patient.
Surestep has a 90-day remake policy for all custom devices. A remake is warranted for any manufacturing defect or in the case of sudden growth or inadequate fit and function. All remakes must be initiated by the original O&P provider.
Any off-the-shelf or prefabricated items may be returned within 14 days. Returns must be unworn, in the state you received them. Please reference the instruction guide provided with your merchandise for specific details.
International
Surestep products are available throughout many parts of the world. To find a distributor near you, please download our International Distributor List.