How to Order
Sprout3D™ CRO
The Sprout3D CRO is transforming cranial care with a cutting-edge 3D design that delivers precision, comfort, and efficiency.
To ensure efficient orders, we require a short onboarding process:
- Take our on-demand course
- Get CRO portal access
- Receive instructions for placing Sprout3D orders
Parents
Surestep orthotic braces are custom-made for your little one. To get a pair, you’ll need to:
- Get a Prescription: Visit a doctor or physical therapist. Request a prescription for a Surestep product.
- Find a Local Orthotist: On request, we’ll create a custom list of orthotists near you who provide our products.
- Schedule an Appointment: Your orthotist will measure your child for orthotic devices, order them, then fit them during a later appointment.
Check out this detailed parents’ guide for more.
Orthotists & Podiatrists
New customers are always welcome. To get started, please fill out our Professional Provider Agreement
Next, complete the Surestep Provider Course, hosted on LearnUpon (free registration required). It provides an overview of the measuring and fitting process.
When you’re ready to place your first order, visit our Professional Resources to find order forms, LOMNs, case studies, and more.
Stay up to date on all things Surestep, including product information, discounts, and continuing education, by adding your name to our email list.
Physical Therapists
Although we do not sell directly to physical therapists, you are an essential part of helping children reach their full potential.
To find a Surestep provider in your area, fill out the provider list or call our customer service team at 877-462-0711 or email [email protected].
If you’d like to learn more about orthotics and how they may benefit your patients, please visit our Clinician Resources.
Stay up to date on all things Surestep, including when we offer continuing education events in your area, by adding your name to our email list.
Shipping & Returns
All custom Surestep products are sold through authorized O&P facilities. We ship orders directly to facilities through FedEx, during our Monday–Thursday workweek.
Fabrication times before shipping vary by product type. Facilities should discuss estimated delivery timelines with patients or caregivers, allowing time to authorize insurance reimbursement for each patient.
Surestep has a 90-day remake policy for all custom devices. A remake is warranted for any manufacturing defect or in the case of sudden growth or inadequate fit and function. All remakes must be initiated by the original O&P provider.
Any off-the-shelf or prefabricated items may be returned within 14 days. Returns must be unworn, in the state you received them. Please reference the instruction guide provided with your merchandise for specific details.
International
Surestep products are available throughout many parts of the world. To find a distributor near you, please download our International Distributor List.
