How to Order

how to order

Whether you’re a clinician, a parent, or somewhere in the middle, we want to get these life-changing devices in your hands.

parents

Surestep products are custom-made. They’re specifically designed with your little one in mind.

To get a pair, you’ll first need to get a prescription from a medical doctor. This is a necessary step because Surestep devices are covered by insurance.

Next, you’ll schedule an appointment with a local orthotist. He or she will measure and fit the devices.

If you’d like help finding a Surestep provider near you, please call our customer service team at 877-462-0711 or email your ZIP code to info@surestep.net.

Another option is to discuss orthotics with your physical therapist. PTs and O&P providers often collaborate, which gives your child a team approach instead of isolated perspectives.

For a more detailed explanation of the ordering process, you can check out this blog post.

You can also purchase some items, such as shoes and socks, directly from Surestep Shop.

orthotists & podiatrists

New customers are always welcome. To get started, please fill out and return our Provider Agreement.

Next, complete our 30 minute Provider Certification Course. This is available within the On Demand section of Surestep Academy. It provides a helpful overview of the measuring and fitting process.

When you’re ready to place your first order, visit our Clinician’s page to find helpful resources including order forms, LOMNs, case studies, and more.

Stay up to date on all things Surestep, including product information, discounts, and continuing education, by adding your name to our email list.

Join The Surestep Email List

physical therapists

Although we do not sell directly to physical therapists, you are an essential part of helping kids and adults research their full potential!

To find a Surestep provider in your area, call our customer service team at 877-462-0711 or email info@surestep.net.

If you’d like to learn more about orthotics and how they may benefit your patients, please visit our Clinician’s page.

Stay up to date on all things Surestep, including when we offer continuing education in your area, by adding your name to our email list.

Join The Surestep Email List

shipping & returns

We ship via UPS Ground unless otherwise specified. All Surestep products are sold through an authorized provider. Custom orders are shipped directly to the O&P facility. Depending on the custom product being produced, our fabrication time ranges between 2 and 5 business days, based on our Monday-Thursday work week. Each provider must account for time to authorize insurance reimbursement on a patient-by-patient basis. Please discuss delivery timelines with your O&P provider.

Surestep has a 90-day remake policy for all custom devices. A remake is warranted for any manufacturing defect or in the case of sudden growth or inadequate fit and function. All remakes must be initiated by the original O&P provider.

Any off-the-shelf or prefabricated items may be returned within 14 days. Returns must be unworn, in the state you received them. Please reference the instruction guide provided with your merchandise for specific details.

International

Surestep products are available throughout many parts of the world. To find a distributor near you, please download our International Distributor List.

International Distributor List