Returns

Please use this form if you need to return Surestep shoes, socks, or prefabricated devices.

Any off-the-shelf or prefabricated items may be returned within 14 days. Returns must be unworn and in the state you received them. Please reference the instruction guide provided with your merchandise for specific details.

 

Note: This form is not for custom products. If you need a change to an SMO, for example, Surestep has a 90-day remake policy for all custom devices. A remake is warranted for any manufacturing defect or in the case of sudden growth or inadequate fit and function. All remakes must be initiated by the original O&P provider using our remakes form.

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